Troubleshooting Guide for the Cloud System

What Cloud System Actually Is

This is a telemetry cloud server that connects to your vending machine through a telemetry device (MDB interface board).

It allows you to remotely monitor:

• Machine temperature

• Sales

• Cash and cashless payments

• Machine status (online/offline)

• Errors and alarms

• Compressor and cooling status

• Door open events

• Product stock levels (if enabled)

Think of it like remote control + live monitoring dashboard.

How the System Works (Architecture)

Basic flow:

Vending Machine
↓
MDB Interface Board (ita xyznet telemetry device)
↓
SIM card / WiFi
↓
Internet
↓
ITA xyz Cloud Server
↓
Your browser (dashboard)

Your machine sends data every:

• 10 seconds to 5 minutes (depending on configuration)

Login Page

You access:

https://www.xynetweb.com/#/login

You enter:

• Username

• Password

After login you will see the Main Dashboard

Main Dashboard Overview

Sections include:

Machines List

Shows all machines connected.

Columns usually show:

• Machine name

• Machine ID

• Online / Offline

• Temperature

• Last communication time

• Location

Status Meaning

Online Machine connected and sending data

Offline No communication

Alarm Problem detected

Click on a Machine → Machine Details Page

This is the most important page.

You will see sections like:

A. Real-Time Status

Shows:

• Current temperature

• Compressor status

• Power status

• Door status

This helps diagnose cooling issues.

Parameter Meaning

Temperature Inside cabinet temperature

Compressor ON / OFF

Door Open / Closed

MDB StatusCommunication OK

Sales Data

Shows:

• Daily sales

• Weekly sales

• Monthly sales

Includes:

• Cash sales

• Cashless sales

• Product sold count

You can see which products sell most.

Events / Logs

Shows history like:

• Machine powered on

• Door opened

• Temperature alarm

• Communication lost

Very important for troubleshooting.

Example:

14:32 Compressor ON
14:50 Temperature 24°C alarm
15:02 Door opened

Temperature Graph

Shows temperature over time.

This is critical for diagnosing cooling problems.

Example graph pattern:

Good machine:

4°C → 5°C → 4°C → 5°C

Bad machine:

20°C → 23°C → 24°C → rising

This confirms cooling failure.

Alerts / Alarm Section

Shows alerts like:

• High temperature alarm

• Door open too long

• Communication lost

• Payment failure

How to Check if Compressor Is Running Using Cloud

Look at:

Status → Compressor

If:

Compressor = ON

Temperature rising

This means:

Cooling system failure.

How to Check Machine Connectivity

Look at:

Last Communication Time

If recent:

Machine OK

If old:

Machine offline

Possible causes:

• No power

• SIM issue

• Telemetry device failure

How to Check Sales

Go to:

Machine → Sales → Daily / Monthly

You will see:

• Total revenue

• Total transactions

• Product performance

How to Detect Faults Early

Check daily:

• Temperature graph

• Offline time

• Alarm logs

Early detection prevents compressor damage.

Most Important Pages You Must Learn

Priority order:

1. 1. Machine List

2. 2. Machine Detail

3. 3. Temperature Graph

4. 4. Events Log

5. 5. Sales Report

Common Professional Workflow (Used by Vending Operators)

Every morning:

Check:

• Machines offline

• High temperature alarms

• Sales report

This takes 2 minutes and prevents major problems.

Most Important Telemetry Parameters to Watch

Always monitor:

• Temperature

• Compressor status

• Offline alerts

• Door open alerts

Professional Tips

If temperature rises above:

8°C → Warning
12°C → Cooling failure
20°C → Serious refrigeration problem

Food safety risk.

Pro Tip

Audit Report = Real money inside machine
Sales Report = Transactions recorded

Always use Audit for collection reconciliation.

Cloud Step by Step Tutorial (Add Products, Arrange Tray)

https://www.youtube.com/watch?v=EbQZnHZxQg4

Cloud Tutorial Part 3: How to see the overall of your tray.

https://www.youtube.com/watch?v=Z9mNfkVEHE4

Cloud Turorial: How to arrange products on the tray

https://www.youtube.com/watch?v=aM5-RnDC5t0

Cloud Tutorial: How to download sales transaction on Excel

https://www.youtube.com/watch?v=emcaZaeYQHQ

How to see your vending machine sales on Cloud - Daily, Monthly & Annually

https://www.youtube.com/watch?v=saxFnarr4KI

Cloud Guide: Do not delete a product in the cloud

https://www.youtube.com/watch?v=oh77Y6mtVgc

Cloud Tutorial: How to download sales transaction on Excel

https://www.youtube.com/watch?v=4n7fBodai6I

Itadish Aftersales Youtube

https://www.youtube.com/@itaxyzsrl/videos